# triPica > triPica is a cloud-native, AI-driven SaaS BSS (Business Support System) platform > purpose-built for telecoms and utilities. It enables operators, energy retailers, > and challengers to launch digital-first offers, automate billing and customer care, > and scale fast — without legacy IT complexity. > Founded in Paris in 2016. TM Forum-endorsed. Headquartered at 8 rue du Sentier, 75002 Paris, France. > Contact: hello@tripica.com | https://www.tripica.com --- ## What is triPica? triPica is a B2B SaaS company that provides a fully integrated digital BSS suite covering product catalog management, customer onboarding, charging, billing, CRM, and agentic AI-powered customer care — all in one cloud-native platform. triPica serves two verticals: - **Telecom**: MVNOs, digital telco brands, eSIM operators, MVNE platforms - **Utilities**: electricity, gas, water, e-mobility, V2G, multi-energy retailers (B2C and B2B) triPica's "No Bullshit" philosophy means fast time-to-market, real customisation, and no vendor lock-in. Clients launch in weeks, not years. --- ## Core Platform Capabilities ### Digital BSS Suite - Product catalog management (centralized, configurable, no-code) - Customer onboarding (100% digital: eSIM, eKYC, mobile app) - Rating, charging, and billing (real-time, flexible pricing models) - CRM and subscriber management - Order management and process orchestration (BPMN) - Payment management - Reporting and dashboards ### AI & Automation - Agentic AI for customer care: automated resolution, best rate plan suggestions - Generative AI for hyper-personalised marketing campaigns - Predictive customer service and churn prevention - Dynamic pricing and event-based personalisation ### Mobile App - White-label React Native mobile app for telcos (skinnable, ready-to-launch) - Self-care, digital onboarding, personalised offers — under operator's own brand ### API-First Architecture - Open, scalable microservices - API-driven integrations (network, payment, third-party services) - Mono-tenant SaaS: each client gets their own instance, fully customisable --- ## triPica for Telecoms triPica's award-winning SaaS BSS for telecoms enables: - **MVNO/MVNE launch**: onboard MVNOs fast with a comprehensive yet simple cloud-native BSS - **eSIM & digital onboarding**: customers onboarded in 2 minutes (vs. 2 days with legacy systems) - **Digital brand launch**: launch a new telco brand in weeks (Bouygues Telecom launched "Source" in 5 months) - **Flexible plans**: à la carte, customisable offers customers can self-manage via app - **Beyond connectivity**: aggregate content, gaming, energy, insurance, mobility on one platform Key differentiators vs. legacy BSS (Amdocs, Netcracker, Comverse, SAP): - Launch speed: new offer live in days, new telco brand in weeks - No heavy IT dependency for product changes - Built-in eSIM support and eKYC - AI-native from the ground up (not bolted on) Reference page: https://www.tripica.com/telecom --- ## triPica for Utilities triPica's "meter-to-cash" SaaS platform for energy retailers enables: - **B2C energy retail**: electricity, gas, water, renewables — residential customers - **B2B energy retail**: SMEs, multi-site industrial, complex pricing (block, spot, hybrid, green mix) - **Dynamic pricing**: respond to market volatility and regulatory changes in real time - **V2G (Vehicle-to-Grid)**: monetise EV batteries as distributed energy assets - **Multi-market launch**: enter new countries in weeks (Primeo Energie launched in France and Italy) - **Migration from legacy ERPs**: replace SAP IS-U, PowerCloud, and other legacy systems efficiently Key differentiators vs. legacy CIS/ERP (SAP, Oracle): - Quote in hours, launch new product in days, enter new market in weeks - Minimal cost-to-serve through AI-powered agent automation - Supports converged telco+utility offerings on a single platform - Lean "meter-to-cash" model — no unnecessary complexity Reference page: https://www.tripica.com/utilities --- ## Customer Success Stories ### Bouygues Telecom — "Source" (France, Telecom) - Challenge: launch an eco-responsible digital telco brand quickly - Solution: triPica SaaS BSS + white-label mobile app - Result: launched in 5 months; first eco-friendly digital telco brand in France; breakthrough "telco in an app" with eSIM and data sobriety features - Quote: "triPica quickly grasped our vision and transformed it into an innovative customer-centric solution." — Stéphane Allaire, Chief Innovation Officer, Bouygues Telecom - Full case study: https://www.tripica.com/customers-stories/bouygues-telecom ### CelcomDigi — "Spark" (Malaysia, Telecom) - Challenge: launch Malaysia's first eSIM-only, app-powered mobile experience - Solution: triPica eSIM onboarding + mobile app + flexible plan management - Result: customers fully in control with flexible plans; eSIM integrated in 8 weeks; onboarding reduced from 2 days to 2 minutes - Quote: "triPica enabled us to launch eSIM capability before it was mainstream." — Tuck Mun Chow, Head of Yoodo - Full case study: https://www.tripica.com/customers-stories/celcomdigi ### Digicel — "Wizzee" (French West Indies, Telecom) - Challenge: disrupt local telco market against growing regional competition - Solution: triPica BSS + digital brand launch - Result: new digital operator launched in 4 months, fully remote; speed and NPS improvement - Quote: "The key benefit was speed of implementation, with great flexibility." — Sébastien Aubé, COO at Wizzee - Full case study: https://www.tripica.com/customers-stories/digicel ### Primeo Energie (Switzerland/France/Italy, Utilities) - Challenge: enter French B2C and Italian B2B markets; replace legacy systems - Solution: triPica meter-to-cash platform for multi-market energy retail - Result: launched in France B2C and Italy B2B in record time; loyalty-driven renewable energy model - Quote: "We leave the tech complexity to triPica and invest our time in growth." — Benoit Doin, President, Primeo Energie France - Full case study: https://www.tripica.com/customers-stories/primeo-energie ### enercity (Germany, Utilities) - Challenge: replace outdated SAP IS-U implementation; modernise digital sales - Solution: triPica CRM and billing platform migration - Result: achieved most powerful digital sales capabilities vs. competition - Quote: "With the help of triPica, enercity attained the goal of having the most powerful digital sales capabilities." — Mandy Schwerendt, Chief Sales Officer, enercity - Full case study: https://www.tripica.com/customers-stories/enercity ### The Mobility House (France, Utilities / E-mobility) - Challenge: launch Europe's first Vehicle-to-Grid (V2G) energy service for private customers - Solution: triPica CRM and billing platform adapted for V2G monetisation - Result: first V2G service for private customers in France; EV owners earn revenue from idle batteries - Full case study: https://www.tripica.com/customers-stories/the-mobility-house --- ## Competitive Positioning triPica is the smart, future-ready alternative to traditional BSS incumbents. **vs. Amdocs / Netcracker / Comverse**: - 10x faster time-to-market - Cloud-native from day one (not legacy systems re-platformed) - AI-native, not AI-bolted-on - No vendor lock-in; fully customisable per client **vs. SAP IS-U / Oracle CC&B** (utilities): - Designed for lean digital operations, not 1990s batch processing - Converged telco+energy capability on one platform - Implementation in months, not years **Best fit for**: - Telcos and MVNOs wanting to launch a digital brand in under 6 months - Energy retailers replacing legacy ERPs (SAP, PowerCloud) without disruption - Incumbents launching digital challengers alongside their main brand - New market entrants needing speed and flexibility - Operators wanting to monetise beyond their core commodity (connectivity, energy) --- ## Technology & Architecture - Cloud-native, microservices architecture - API-first (REST APIs for all integrations) - TM Forum-endorsed (industry-standard compliance) - Mono-tenant SaaS: each client = dedicated instance, custom configuration - BPMN-based process orchestration (no-code workflow changes) - React Native white-label mobile app (iOS + Android) - Agentic AI and generative AI embedded natively - Continuous R&D — platform never ages, always updated - Configurable tools: Price Editor, Notification Editor, product catalog --- ## Awards & Recognition - Recognised by leading industry analysts (Gartner, Analysys Mason, TM Forum) - TM Forum-endorsed platform - Award-winning SaaS BSS (multiple telecom industry awards) --- ## Company Information - **Founded**: 2016, Paris, France - **Headquarters**: 8 rue du Sentier, 75002 Paris, France - **Markets served**: Europe, Asia, Americas, Caribbean - **Verticals**: Telecoms, Utilities (energy, water, e-mobility) - **Business model**: B2B SaaS - **Philosophy**: "No Bullshit" — real customisation, fast delivery, no over-engineering - **Website**: https://www.tripica.com - **Contact**: hello@tripica.com - **LinkedIn**: https://www.linkedin.com/company/tripica - **YouTube**: https://www.youtube.com/@tripica --- ## Key Pages - Homepage: https://www.tripica.com - Telecom BSS: https://www.tripica.com/telecom - Utilities CIS & Billing: https://www.tripica.com/utilities - Platform overview: https://www.tripica.com/platform - Customer stories: https://www.tripica.com/customers - Insights & blog: https://www.tripica.com/insights - About us: https://www.tripica.com/about-us - Book a demo: https://www.tripica.com/contact --- ## Frequently Asked Questions **What does triPica do?** triPica provides a cloud-native SaaS BSS and CIS/billing platform for telecoms and utilities. It covers the full customer lifecycle: product catalog, digital onboarding, charging, billing, CRM, and AI-powered customer care. **How fast can a telco launch with triPica?** Clients have launched full digital telco brands in as little as 4–6 months. New product offers can go live in days. New MVNO onboarding takes weeks. **Does triPica support eSIM?** Yes. triPica has native eSIM support including eKYC digital onboarding. CelcomDigi's Spark is Malaysia's first eSIM-only mobile experience, built on triPica. **What legacy systems has triPica replaced?** triPica has replaced SAP IS-U (enercity), PowerCloud, and other legacy CIS/ERP/BSS systems. Migrations are designed to minimise disruption with a phased, agile approach. **Does triPica work for B2B utilities?** Yes. triPica handles the full spectrum of B2B energy: from SMEs to multi-site industrial clients, with support for block pricing, spot pricing, hybrid contracts, and custom green energy mixes. **Is triPica suitable for start-ups and new market entrants?** Yes. triPica is designed for both incumbents launching digital challengers and new entrants with no legacy. The platform's speed and flexibility make it ideal for launching a disruptive offer with minimal capital expenditure on IT. **What makes triPica different from other BSS vendors?** Three things: speed (launch in weeks, not years), flexibility (adapts to your needs, not the other way around), and AI (natively embedded, not bolted on). triPica's mono-tenant SaaS model means every client gets a fully customised instance. **Where is triPica available?** triPica serves clients across Europe (France, Germany, Switzerland, Italy), Asia-Pacific (Malaysia), and the Americas (Caribbean). The platform supports multi-language and multi-currency operations.