Thales and triPica support mobile operators in their digital transformation

August 1, 2022
Thales joins forces with triPica to address the growing phenomenon of digitalization and to develop a mobile solution that offers a simplified and secure customer pathway. Based on the complementary technology of the two companies, the solution optimizes the user experience and subscriber account management, while facilitating the registering of new customers remotely. Bouygues Telecom, the French mobile giant, is the first operator to use this solution through its new responsible and supportive

With one in every two people in the world connecting to the Internet exclusively via their smartphone, many mobile operators are looking to digitalize access to their services in order to better meet their customers’ needs. Thales, a leader in digital security, and triPica, a creator of business support systems and customer journeys, have developed a mobile application that enables operators to provide their customers with an optimized and secure experience, facilitating, among other things, the management of their account in real-time. Bouygues Telecom recently adopted this innovative and flexible solution when it launched its fully digital and responsible offer called ‘source’.

Security and optimization of the customer journey are at the heart of the challenges of digital transformation. That’s why Thales has teamed up with triPica to bring the best of mobile technology to a simple and trusted user experience. Thales, with its expertise in identity management – both physical and digital – has integrated an identity verification step into the triPica platform during subscriber registration. Technologically speaking, this involves combining the Thales ‘Trusted Digital ID’ with triPica’s digital platform, the digital ‘Business Support System’.

Indeed, any remote service provider that offers a full digital solution must be able to ensure that each new customer is who they claim to be, as soon as they register. The process involves capturing and verifying the authenticity of an official identity document, as well as a selfie to ensure the document matches the person registering.

Once this step has been completed, users can freely define the subscription of their choice, manage their options and billing, and check their consumption directly from the mobile application. This is how Bouygues Telecom was able to offer its ‘source’ package and make it accessible in just a few clicks to any subscriber who wants to participate in the emergence of a more responsible and supportive digital world. The application, which makes it easy and secure to manage your mobile account, also allows you to financially support the associations of your choice, by accumulating ‘water droplets’ for any unused gigabyte in your package.

“It was important for Bouygues Telecom to offer an innovative and flexible solution. Thales – supported by triPica’s telecom expertise – were genuine partners who enabled us to quickly launch our ‘source’ offer. A unique solution in the telecom market achieved in a very short time-frame and focused on a fully mobile and supportive user experience.”
Stéphane Allaire, Director of Innovation, Bouygues Telecom
“We are delighted to be partnering with Thales and to put our expertise in digital platforms at the service of the accelerated digitalization of operators’ offers. Our technological commitment takes on its full meaning with ‘source’, a concrete and dedicated example of an innovative and responsible initiative.”
Mathieu Horn, CEO, triPica
“For years, Thales has been supporting mobile operators in their transitions, whether related to the development of the network, SIM card or the need for a fully digital solution. The user experience, identity management and the pleasure of using an intuitive and secure application are all key factors that, together with triPica, we place at the core of our innovations. We are particularly proud of the trust placed in us by Bouygues Telecom, who chose us for the launch of ‘source’.
Emmanuel Unguran, Senior Vice-President Mobile Connectivity Solutions, Thales

triPica was selected as a nominee for TM Forum’s 15th Excellence Awards 2022, find out more.


triPica, a rewarded innovation leader, enables our service providers worldwide in the Telco and the Utility industries to launch their digital strategy with the agility of a startup. Benefiting from our digital and secure SaaS BSS solution - from self-care online subscription to product and customer management - the customers are able to give autonomy and transparency to their users that the market today demands. triPica was established in 2016 and today serves customers globally in the Telecom and the Utility industries.