What can we learn from the best rated Telco brands?
A comprehensive analysis spanning 9 countries across Europe and North America has unveiled a fascinating insight: a mere 18% of the evaluated companies distinguish themselves significantly with superior customer ratings, creating a substantial divide...
The pivotal question that propels our investigation is this: ‘What sets these companies apart? What distinct strategies propel them to consistently attain such remarkable scores?’ Within the pages of this whitepaper, we unravel a repository of best practices that hold the key to customer loyalty.
Our investigation delved deeper, encompassing 27 MNOs, 18 independent MVNOs, and 19 Flanker Brands, culminating in a comprehensive study of 64 service providers. This diverse spectrum includes both global industry giants with a presence in multiple surveyed countries and smaller, region-specific players.
It’s important to note that our aim isn’t to designate winners and losers, but rather to distill a collection of best practices that possess the potential for replication. By delving into the strategies and approaches that underpin the success of these top-tier brands, we equip you with actionable insights to elevate your own business in this highly competitive arena.
Prepare to be enlightened, as we unlock the strategies that fuel the triumph of these exceptional telco brands, paving the way for innovation and transformation across the industry.
Unlocking Success: Decoding the Strategies of Top-Rated Telco Brands
Paolo Colella is a business and technology advisor, with over 25 years of experience in Digital Technologies, Telecommunications, and Professional Services.