Craft industry-leading offers with the most agile platform on the market.
Our ambition at Primeo Energie is to become a major B2C electricity retailer in France. To achieve this, we require a top-notch billing and CRM platform. In a crowded market, we must offer innovative solutions, be highly responsive to seize market opportunities, and minimise service costs due to margin pressure faced in France. triPica is a solution that meets these criterias. Unlike most solutions on the market, triPica adapts to your specific requirements instead of imposing a standard operating model. In triPica, we found a partner that consistently finds solutions.
Antoine d'Ornellas
Director of the Retail Market - Primeo Energie
Reinvent your business model, disrupt the market and transform the customer’s experience with triPica.
...while adapting fully to your vision, processes, and architecture.
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Your customers are lost when they receive their bill? Your agents are overwhelmed resolving customer complaints while your costs to serve sky-rocket?
Instead...
Our 360° customer view CRM portal allows agents to respond to customer needs in real-time and impress the customer with excellent customer service by offering relevant information at the right moment.
Do you rely on multiple IT systems and interfaces, and a large IT team, to be able to serve your customers?
There is a simpler way with triPica all-in-one digital utility platform:
Yenka, energy supplier in France, replaced 2 legacy platforms with triPica in just 6 months, optimising its business model and managing all “meter-to-cash” activities in one place. It improved customer data visibility and decreased its cost to serve.
Migrate your customers from any utilities legacy system to a modern digital platform and halt any costly IT upgrades now. We managed seamless migrations from SAP ISU, but also from Powercloud, CSN, UMAX ...
triPica has developed a unique migration methodology that allows to:
A German utility supplier, enercity, migrated its energy and water operations from SAP and has seen its business expand since by adding solar panels and charging stations to their offer.
As disruptive forces are transforming the utilities industry, opportunities abound, but uncertainty looms. Utility companies are compelled to face organisational and cultural transformation through innovation. To achieve that, utility companies can no longer afford to be prisoners to IT systems' limitations or inherited processes that do not fit the new marketplace or customers.
triPica, an agile platform enables to seize the right market opportunities at the right time:
Primeo, a Swiss energy supplier, entered the B2C French market with a unique loyalty-focused offer. They are now prepared to adapt to future market trends confidently.
With fluctuating prices, ever-changing regulations, and customers' role changing from passive energy consumers into engaged “prosumers” utilities need a platform that can adapt easily. triPica has you covered, being built according to the most up to date software practices: cloud native, open TMForum APIs, low code.
With our product native platform, you can innovate in a snap:
Achieve any innovation while you maximise your returns through easily scalable solution, enabling customer base expansion from thousands to millions.
Craft industry-leading innovative offers with the most agile “meter-to-cash” digital platform on the market.
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