Enercity’s customer churn rate falls by 67% after switching to triPica
One of Germany’s largest energy providers knew it couldn’t rely on an outdated SAP IS-U system to power its operations and please customers. It needed a fully-integrated CRM, sales and business processes orchestration solution to stay ahead of competitors and enhance customer experience. triPica shaped a new sales experience and ensured a smooth customer migration.
“...triPica is renowned for quality of their products, a high technical competence and a distinctive customer orientation. The triPica platform proved to be practical, stable and reliable every single day. Today, enercity is one of the market leaders in the German energy retail business. With the help of triPica, enercity attained the goal to have the most comfortable digital sales capabilities in comparison with the competition.”