triPica Mentioned in Gartner's Hype Cycle for Power & Utilities IT for the Third Consecutive Year

Gartner signals the next era of utility customer platforms as the utility industry is entering a new chapter.

Customers expect seamless digital experiences. New products and tariffs must be launched in weeks, not months. Artificial intelligence is reshaping customer service and operations. Flexibility services, dynamic pricing and new business models are becoming part of everyday utility operations.

The platform supporting these businesses has evolved accordingly.

In its 2026 Gartner® Hype Cycle™ for Power & Utilities Industry IT, Gartner writes about Utility Customer Engagement & Monetization Suite, or shorter Utility Customer Suite (UCS), as emerging technology category, recognising a new generation of platforms that bring together customer engagement, CRM, product management, billing, AI and digital services within a single cloud-native architecture.

According to Gartner, Utility Customer Suite is positioned at the Innovation Trigger stage of the Hype Cycle. This stage represents technologies that are generating growing market interest and are expected to play an increasingly important role as adoption expands over the coming years.

For utilities, we at triPica believe that this is an important shift.

The conversation is no longer centered solely on managing customer operations efficiently. It is increasingly about enabling innovation, improving customer engagement, accelerating time-to-market and creating the agility required for the next generation of energy services.

At triPica, this evolution closely reflects the vision that has guided our platform from the beginning.

Since day one, we have positioned triPica as a Customer Engagement & Billing Platform, designed to support the entire customer lifecycle, from digital onboarding and product management to AI-assisted customer service, billing and continuous innovation.

We are therefore pleased that triPica has been mentioned for the third consecutive year in Gartner's Hype Cycle for Power & Utilities Industry IT.

For us, the significance extends beyond the mention itself.

It reflects the emergence of a category built around capabilities that modern utilities increasingly require: customer engagement, intelligent monetization, cloud-native agility and AI-enabled operations.

The future of utility technology is no longer defined by individual systems.

It is defined by connected platforms that enable utilities to innovate faster, engage customers more effectively, and continuously adapt to a rapidly changing energy landscape. triPica is proud to be at the forefront of it.