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DISRUPT FAST

Digicel grows customer base at double the expected rate while halving acquisition costs

“triPica provides us with a turnkey digital BSS platform. The key benefit for us was obviously the speed of implementation but triPica showed strong capabilities in going even faster, with great flexibility to take into account some key customizations needed.”

Sébastien Aubé
Chief Operating Officer

In the face of growing regional competition, telecom provider Digicel knew it needed to disrupt the local telco market by launching its own digital brand, Wizzee, in record time. triPica met the challenge, creating a norm for the telco experience in the region.

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Discover how we help customers transform their digital strategies, quickly and flexibly.

Launched Europe’s first Vehicle-to-Grid (V2G) energy service for private customers in France.

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Speed-launched new telco offer using fully digital distributioin channels with eSIM, boosting NPS

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Launched an innovative offer for eco-conscious customers in just 5 months, cost-efficiently

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Migrated its Customer engagement and Billing operations from SAP to drive innovation and growth

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Entered the French B2C market in record time and excells with loyalty-driven renewable energy & rewards

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Acquired new customers with a cost-effective digital offer

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Migrated from 2 ERP legacies to one fully optimised modern solution transoforming its operations

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Migrated from Power Cloud to drive growth by launching market-leading product offers faster

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Expanded its product portfolio in the energy sector, with record launch in just 3 months

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Digital attacker that excels in sustainable energy, and customer transparency and engagement

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