Celcom, Axiata speed-launches digital-telco, boosts NPS scores
When a major Malaysian telecoms operator wanted to fast track its digital transformation to empower customers and reach new segment of younger consumers, triPica speed-launched the first digital telco in the country. Furthermore, Yoodo, the telco-in-app was eSim enabled in only 6 weeks.
"We started our BSS/Yoodo project from scratch with triPica and together we managed to bring the platform up and running within a short time. triPica’s in-depth experience and knowledge has helped us to deliver our business needs and achieve the required KPIs. … As a result, with the help of triPica our NPS score is among the highest in Malaysia."