How triPica helped Celcom to launch a new digital operator in record times

Yoodo Celcom


Malaysia is a challenging Mobile market largely dominated by Prepaid and intensive price competition.

We started our BSS/Yoodo project from scratch with triPica and together we managed to bring the platform up and running within a short time.
digital footprint together. 
triPica’s in-depth experience and knowledge has helped us to deliver our business needs and achieve the required KPIs.
We consistently managed to achieve above 99.95% system availability and there was no major incident related to the cloud instance so far.
As a result, with the help of triPica our NPS score is among the highest in Malaysia.

Mahzan Mahfuz / CTO at Yoodo

The vision of Celcom

  • Fast tracking their digital transformation and regain agility.
  • To reach the youth segment with a breakthrough proposition.
  • Empower their customers.

triPica’s mission

  • Create the first Telco-in-an-app concept in Malaysia.
  • Create a fully customizable plan.
  • Launch eSIM in 6 weeks.
  • Create member Referral program, Powerboosters among other features.

The Outcome

  • Fully-digital telco-in-an-app ready to scale
  • Innovative business model and cost structure 
  • NPS above 50
  • Launch within 6 months 


  The Real Digital Telco in Malaysia – Great app, easy to navigate good UI/UX. Kudos Yoodo team…  
Reviewed on App Store by Awangkuezlyman

Wizzee telco Digital Operator

Discover what we did for Digicel in the French West Indies

triPica has also launched another digital operator called Wizzee in the French West Indies for the Caribbean group Digicel. Thanks to the expertise acquired from their first experience with Celcom, triPica managed to launch Wizzee within 4 months working fully remote with the Digicel team.