ENERCITY
CELCOM
DIGICEL

BOUYGUES

Context

Enercity is a traditional German utility “Stadtwerke” providing power, gas, and water to 700 000 people in its home region around Hannover.

The vision of enercity

Disrupt the market by offering innovative offers as well as a brand new digital customer experience.

 

During the last 3 years enercity has been working with triPica to build a completely new digital sales platform. triPica is renowned for quality of their products, a high technical competence and a distinctive customer orientation. The triPica platform proved to be practical, stable and reliable every single day.
Today, enercity is one of the market leaders in the German energy retail business. With the help of triPica, enercity attained the goal to have the most comfortable digital sales capabilities in comparison with the competition.

Mandy Schwerendt / Chief Sales Officer

triPica’s mission

• Launch a national digital attacker & substitute SAP with triPica on its core original client footprint.

• Invent innovative customer experience.

• Maintain back office high standards, derived from SAP.

• Migrate the complete customer base from SAP to triPica platform.

 

The results are outstanding:

-50%

Cost-to-acquire

Your customer acquisition costs decrease while the acquisition rate increases

-67%

Churn rate

Less churn, higher customer loyalty thanks to excellent service tools.

-60%

Cost-to-serve

Greater profitability through cross-channel and efficient real-time communication
Yoodo Malaysian Digital Telco Operator

Discover what we can do for telecommunication operators

The Malaysian operator Celcom choose triPica in order to launch their new digital operator Yoodo.

Read the story here